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CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT

             
 
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PRINCIPLES

 

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specific principles

 
1.Fair and clear relations with customers
 
2.Promotion of accessibility and financial inclusion
 
3. Environment-friendly business
 
4. Making a responsible contribution to the community
 
5. Responsible employers
 
6. The digital dimension
 
7. Communication
 
THEMATIC SEARCH

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A COMMITMENT TO RESPONSIBLE BUSINESS
 

 

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CASE STUDIES BY COUNTRY
   

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> Spain


"la Caixa"

“la Caixa” and the Business Alliance for Child Vaccination

The Business Alliance for Child Vaccination is a corporate social responsibility initiative promoted by "la Caixa" Foundation to fight against child mortality. The initiative encourages Spanish businesses and corporate leaders to join us in solidarity with the GAVI, the Vaccine Alliance, to vaccinate and protect children living in some of the world’s most vulnerable places.

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"la Caixa"

Caixabank Affordable Housing and Charitable Rental Programme

La Caixa Group, through its Obra Social launched the Affordable Housing Programme in 2005. The programme aims to provide young and old people and families with access to housing.

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ABANCA

ABANCA ReSuena Project

Based on an ethical, educational, occupational and artistic model, the main objective of the ReSuena Project, is the social reintegration of children and young people at risk of social exclusion.

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ABANCA

ABANCA Plan A-Impulsa to help businesses

Through Plan A-Impulsa, ABANCA improves the credit situation of companies with financial problems to ensure their medium or long-term viability.

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ABANCA

ABANCA 'Words for Galicia' initiative

ABANCA presented in Santiago in 2015 “Words for Galicia”, an initiative that will present the Galician financial institution’s actions aimed at promoting debate, entrepreneurship and the implementation of projects that allow to build a fairer and more responsible society.

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ABANCA

ABANCA Corporate Volunteering Plan

ABANCA has implemented the ABANCA Corporate Volunteering Plan.

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ABANCA

ABANCA Educational activities and school workshops

ABANCA Obra Social set up in 2015, in collaboration with the Afundación educational service, an educational programme that includes guided tours and school workshops related to the exhibition "Picasso e o seu mestre na Coruña, Isidoro Brocos".

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ABANCA

ABANCA and FGC renew their alliance to boost Galicia trade sales

ABANCA and FGC (the Galician Trade Federation) have reached an agreement in 2015 to strengthen the collaboration framework held by both companies for decades with the aim of boosting small business sales of Galician enterprises.

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ABANCA

ABANCA and AECA create an Economy, Finance and Business Administration Department

ABANCA and AECA (the Spanish Association of Accounting and Business Administration) have created the AECA-ABANCA Economy, Finance and Business Administration Department.

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ABANCA

`ABANCA Agro e Mar´

ABANCA Agro e Mar is a specialized unit through which the Galicia-based bank will provide financial services adapted to the needs of professionals, companies, cooperatives and other members of Galicia’s primary sector.

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ABANCA

ABANCA S.O.S. Nepal Earthquake Aid Campaign

ABANCA Obra Social has closed its SOS Campaign on the Nepal Earthquake in 2015, having raised a total of 236,518.94 euros.

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ABANCA

ABANCA Mobile Banking App accessible to people with disabilities

With this initiative, ABANCA and ONCE make it easier for people with disabilities to access financial services

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ABANCA

ABANCA financial product quality certification and transparency

The financial product quality certification recognizes ABANCA’s commitment to offer its customers a transparent and innovative service

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Banco Mare Nostrum

BMN Solidarity insurance

BMN and Caser have carried out in 2015 an insurance campaign involving a solidarity action to support activities in favour of children implemented by UNICEF.

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Banco Mare Nostrum

BMN Cáritas Credit card

BMN has issued a card that promotes solidarity.

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Banco Mare Nostrum

BMN ”Vivienda en Red” programme

BMN has signed a collaboration agreement in 2015 with Provivienda, Prohábitat and Asociación Cultural Adultos de Cartuja to facilitate access to housing for individuals and families in situations of social exclusion.

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Banco Mare Nostrum

“Plan Emplea” by BMN

Plan Emplea eliminates fees and cuts financing costs for those bank customers hiring unemployed and young people entering their first job.

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Banco Mare Nostrum

BMN Innovation in customer services: E-Invoice

In its commitment to innovation and the use of state-of-the-art technologies, BMN has implemented the E-invoice, a computer-generated digital document that is sent to the recipient by telematic means.

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Banco Mare Nostrum

BMN YEE and EME Programmes in the Region of Murcia

BMN participates in the programmes YEE (Young European Enterprise) and EME (Emprender en Mi Escuela – Entrepreneurship in My School-) in the Region of Murcia.

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Banco Mare Nostrum

BMN promoting Financial Education

BMN contributes to the promotion of Financial Education in various ways

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Banco Mare Nostrum

BMN Financial Education App

BMN and CajaGRANADA Foundation have developed a children’s financial education programme and App

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Bankia

“Bankia Responde” Bankia’s new Online Transparency platform - providing answers on the management of the company

In July 2017 Bankia launched “Bankia Responde”, a new online transparency platform, which is intended to provide answers and information to the public at large on the management of the bank. Anybody (clients and non-clients) wishing to obtain information about institutional aspects related to the management of the bank, can access the platform and ask questions.

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Bankia

Bankia Instant credits for SMEs and the self-employed through the POS terminal

Bankia has launched a new financing product for SMEs, businesses and the self-employed, associated with the POS terminal.

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Bankia

Bankia 2014 « Acción Social » Call

Bankia and Fundación Obra Social y Monte de Piedad de Madrid promote the Bankia 2014 “Acción Social” Act.

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Bankia

Bankia Employment Support Plan

In 2014, Bankia implemented an Employment Support Plan for the bank’s customers who were unemployed and in a situation of social vulnerability.

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Bankia

Bankia Solidarity Network

In 2014, Bankia consolidated the Solidarity Network Project as one of its cornerstones for connecting its local development line and strategy for involving its employees in the bank’s social actions.

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Bankia

Bankia Volunteer Work

Bankia employees collaborate actively, and in their free time take part in different volunteer work and awareness-raising activities organized by the bank. In 2014, Bankia organised 64 days of volunteer work, timely and continuous, all over Spain, with 456 employee volunteers and their families.

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Bankia

Bankia Plant your project

In this annual project, Bankia employees can propose solidarity projects in which they are volunteers and for which they want support.

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Bankia

Bankia First Spanish financial sector Dual Training project

Each year, 50 pupils from a school in Madrid and two in Valencia will carry out part of their Administration and Finance vocational training course at Bankia.

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Bankia

Bankia Índicex

Bankia has created a tool so that SMEs and the self-employed can assess their digital competitiveness, immediately and for free.

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Bankia

Bankia 2015-2019 Energy Efficiency Plan

Throughout 2013, Bankia made a great effort in the analysis and diagnosis of the energy situation of its office and building network. This analysis culminated, in 2014, in one of the bank’s most important projects, its 2015-2019 Energy Efficiency Plan.

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Bankia

Bankia Contract Simplification

This project results from actively listening to the branches. 195 contract models have been simplified affecting 1,028 products.

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Bankia

Bankia Responsible Management Committee

Bankia Responsible Management Committee was created at the end of 2014, which includes among others, the functions of defining, implementing and supervising Bankia’s responsible management policy, in addition to taking the necessary decisions to help fulfil the company’s strategy in this field.

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Bankia

Bankia and the NGO Cards

Bankia offers a set of debit and credit cards provided with social dimension: The NGO Cards.

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Bankia

Bankia pilot programme for vulnerable groups

In 2012 Bankia launched a pilot programme for vulnerable groups with the aim of their social integration by boosting, in particular, their skills for employment.

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Bankia

Bankia: Corporate Governance Improvements

Bankia has adopted a number of measures to improve its corporate governance, amongst which the creation of an Independent Coordinating Counselor Position and the release of a new Code of Ethics and Conduct.

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Caixa Ontinyent

Caixa Ontinyent Repair and improvement of the Centre for the Mentally Handicapped

Caixa Ontinyent undertook in 2014 works for the repair and improvement of the Caixa Ontinyent Day Centre for the Mentally Handicapped.

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Caixa Ontinyent

Caixa Ontinyent Innovation Department Sponsorship

Caixa Ontinyent and La Safor institutions and companies sponsor a Department for Innovation at the UPV (Public University from Valencia) Campus in Gandia.

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Caixa Ontinyent

Caixa Ontinyent and Afao renew their collaboration for another year

Obra Social from Caixa Ontinyent and “Asociación de Familiares y Amigos de Enfermos de Alzheimer de Ontinyent (AFAO)” have renewed in 2014 their cooperation agreement by which, in addition to the free use of the Centre, Caixa Ontinyent will make an additional contribution of 7,800 euros.

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Caixa Ontinyent

Caixa Ontinyent promotes the creation of social economy companies

Caixa Ontinyent, along with Centro Público de Formación Profesional La Costera and Xàtiva Town Council, set up the I Competition for Promoting the Creation of Social Economy Companies.

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Caixa Pollença

Caixa Pollença Ethical saving

Caixa Pollença promotes ethical saving, a model that places ethics and solidarity at the core of finance and economy at the service of the people.

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Caixabank

CaixaBank Human Rights Policy

The Board of Directors of CaixaBank, S.A. approved a Human Rights policy in May 2017 in order to highlight the entity’s commitment to human rights, in accordance with the highest international standards.

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Caixabank

Caixabank Solidarity card micro donations

Caixabank Solidarity card micro donations is an initiative to involve customers in the bank’s corporate responsibility strategy and social action projects led by Obra Social “la Caixa”

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Caixabank

Caixabank creation of the "la Caixa" Volunteer website

At the beginning of 2014, CaixaBank created a volunteer work group with the aim of promoting the bank’s corporate social responsibility, permitting employees to develop their more social aspect and promote a sense of belonging, in compliance with CaixaBank values.

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Caixabank

Caixabank “CarácterEmpresa” awards

CaixaBank and the CEOE (Spanish Confederation of Business Organisations) promote the CarácterEmpresa awards, which recognizes the effort of Spanish companies that innovate and are committed to internationalisation.

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Caixabank

Caixabank. Medicus Mundi Visa card

CaixaBank launched in 2015 the Medicus Mundi Visa card to promote customers’ collaboration with charitable projects.

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Caixabank

Kutxabank Financing for SMEs

The European Investment Bank and Kutxabank will allocate 400 million to SME investment projects.

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Caixabank

CaixaBank Depósito Estrella Solidario

With "la Caixa" “Solidarity Deposits”, you can collaborate in the welfare projects of the NGO of your choice, donating from 25% to 100% of the profit generated to the cause you choose. With the Caixabank Depósito Estrella Solidario, 100% of the profit generated will go to the cause you choose.

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Caixabank

Caixabank Agrobank

In September 2014, CaixaBank launched AgroBank with the aim of boosting growth in the agricultural sector and increasing the relationship with its customers in a segment with significant economic growth prospects in Spain.

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Caixabank

Caixabank Carbon Offset

CaixaBank has invested in two energy projects in Colombia in order to contribute to reducing greenhouse gas emissions and offsetting the environmental impact of the CO2 emissions generated by the company’s head offices in 2013.

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Caixabank

Caixabank. Financial Literacy Website

In 2014, Caixabank launched a ‘Financial Literacy’ website containing training materials adapted to different life stages.

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Caixabank

Caixabank Shareholder Handbook

CaixaBank has been awarded the Corporate Governance and Shareholder Forum prize a for the best shareholder engagement initiatives, its Shareholder Advisory Committee and its Shareholder Handbook.

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Caixabank

Caixabank. Aula Shareholder training programme

Aula, training for shareholders, aims to provide a grounding in issues concerning the financial markets and the stock market.

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Caixabank

Caixabank Branch accessibility

The social commitment of “la Caixa” in questions of accessibility can be seen in several environments: branches, ATMs and Internet.

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Caixabank

Caixabank “My Finances”, a smart family economy manager

CaixaBank launches “My Finances”, a new digital service for family and personal income and expenditure management.

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Caixabank

Caixa Capital Risc, investing in innovative companies

Caixa Capital Risc is Caixabank’s management company which invests in the first stages of Spanish innovative companies, with a high potential in emerging economy sectors.

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Catalunyacaixa

CatalunyaCaixa Charitable Cards

CatalunyaCaixa has launched a Charitable Cards Initiative that enables cardholders to support local, non profit organisations dealing with social activities.

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Catalunyacaixa

Catalunyacaixa social renting

Catalunyacaixa has launched a plan in collaboration with several municipalities aiming to provide families in distress with housing.

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CECA : Confederation of Spanish savings banks

CECA yearly conference on financial education

CECA holds a conference every year on the topic of financial education.

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CECA : Confederation of Spanish savings banks

Cecabank E-BioFirma project

The Digitised Signature System saw the light in 2008, intended to eliminate the use of paper, replacing the handwritten signing of physical documents with electronic documents, thus achieving significant cost savings and facilitating processes.

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CECA : Confederation of Spanish savings banks

Red Española de Educación Financiera 4th Conference on Financial Education

On April 18th, 2013, Red Española de Educación Financiera organised the 4th. Conference on Financial Education at Cecabank headquarters in Madrid.

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Kutxa

Kutxabank Nakar Visa card

The Nakar Visa card is issued together with non-profit associations.

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Kutxa

Kutxabank Preferential Financing Line for Bizkaia Metal sector companies

The agreement signed by Kutxabank and FVEM (The Vizcaya Federation of Metal Sector Companies) gives the associated companies access to the financing of their productive and working capital investments, in favourable conditions

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Kutxa

Kutxabank Issue of Socially Responsible bonds

Kutxabank is the first financial institution in the State to market bonds aimed at a responsible project.

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Kutxa

Kutxabank Branch and Cashpoint Accessibility

Kutxabank facilitates financial accessibility for persons with reduced mobility and the blind through online mobile banking and ATMs.

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Kutxa

Kutxabank: Physical Impairment and accessibility

Kutxabank commits to undertake job creation for the impaired and adopts measures to facilitate accessibility.

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Liberbank

Liberbank Agreement to boost business investment in Asturias

The Instituto de Desarrollo Económico del Principado de Asturias (IDEPA) and Liberbank have formalized a new partnership framework, which aims to boost financing and provide greater support for business investment projects promoted in the Principality of Asturias.

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Liberbank

Liberbank Agreement to support the cooperative sector in Extremadura

Nearly 230 cooperatives and around 45,000 farmers in Extremadura will be able to benefit from this agreement.

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Liberbank

Liberbank support for the investment and improvement of the competitiveness of Extremaduran companies

Liberbank will open two financing lines amounting to a total of 60 million euros aimed at the investment and improvement of the competitiveness of the Extremaduran company business fabric, following the signing of a collaboration agreement with COEBA (The Badajoz Confederation of Business Organizations).

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Liberbank

Liberbank Support for international expansion of SMEs

Liberbank and the Cantabria Chamber of Commerce, Industry, Services and Navigation signed a partnership agreement to support the international expansion of Cantabrian SMEs.

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Liberbank

Liberbank Accounting and Finance training programme

The Ciudad Real Chamber of Commerce and Liberbank have signed in 2015 a collaboration agreement to promote training activities, focusing on two basic cornerstones of SME activity: accounting and finance.

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MicroBank

MicroBank & EIB announce agreement to facilitate access to finance for Master’s students in European universities

MicroBank and the European Investment Bank (EIB) have concluded a EUR 22.5 million agreement to provide loans to students on Master’s courses in European universities. EIB Vice-President Román Escolano and MicroBank’s CEO, Antoni Vila Bertrán, signed the finance contract.

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MicroBank

Microbank Ecological Fund

The Microbank Ecological Fund is the first Spanish Fund to combine the search for profitability and respect for the environment.

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MicroBank

MicroBank Ethical Fund

The Microbank Ethical Fund is an ethical and solidarity mixed fund that combines the search for profitability with social responsibility related criteria.

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MicroBank

Microbank Social Enterprise Credit

Aimed at entrepreneurs who want to respond, with their activity, to social needs.

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MicroBank

MicroBank Green Account

MicroBank has issued an environment-friendly account

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MicroBank

Eco-Microcredits by MicroBank

Since 2012, Caixabank offers personal Eco-microcredits through its subsidiary, MicroBank. The aim is to promote sustainable investments that enhance the efficiency of natural resources or decrease their negative impact on the environment.

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Unicaja

Unicaja Banco Micro-credits for self-employment

Unicaja Banco, and the Confederación de Empresarios de Málaga (CEM) provide financing on advantageous terms, through micro-credits aimed at setting up an entrepreneurial and/or professional activity and thus promote self-employment and the creation of micro-enterprises.

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Unicaja

Unicaja Banco CAP Agricultural Subsidies scheme

Once again, Unicaja Banco participates in 2016 in the CAP (Common Agricultural Policy) agricultural subsidies scheme.

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Unicaja

Unicaja Banco Major partner at IMEX 2015

Unicaja Banco participated in 2015 as one of the major partners at the thirteenth edition of IMEX – Impulso Exterior- held between 15 and 16 April in Madrid.

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Unicaja

Unicaja Banco Participation at "EXPOLIVA" international trade show

Unicaja Banco once again confirms its support for the olive and olive oil sector by taking part in Expoliva 2015, the sector’s most important international trade show.

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Unicaja

Unicaja Banco Supporting the agricultural sector - Intensive crop farming campaign

For the 2015-2016 intensive crop farming season, Unicaja Banco reinforces its traditional support for the agricultural sector.

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Unicaja

Unicaja Banco Support for trade in Historic Centres

Unicaja launched in 2014 a campaign to support trade in the Historic Centres of seven cities in Andalusia and Ciudad Real, boosting Christmas shopping by giving away prizes.

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Unicaja

Unicaja Banco Information Day on the Latest Tax Reform and Its Impact on Enterprises

Unicaja Banco has promoted an information day on the latest tax reform and its impact on enterprises.

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Unicaja

Unicaja Banco Workshop on “Practical Aspects of the New Andalusian Cooperative Law”

Unicaja Banco organized in 2015 a series of workshops in Almería to explain the latest regulatory changes in the agricultural cooperatives sector.

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Unicaja

Unicaja Banco Introductory Course on Financial Education

The Unicaja Edufinet project launches an online introductory course on Financial Education open to the general public.

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Unicaja

UNICAJA and accessibility

The www.unicaja.es website pages have been designed and reviewed according to guidelines that make the information offered on the Internet more accessible to all clients including people with physical impairment.

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Unicaja

Unicaja Financial Guidelines for businesses and entrepreneurs

Unicaja and the CEM (Confederación de Empresarios de Málaga- Businessmen Association of Malaga-) have released “Guía Financiera para Empresarios y Emprendedores” (Financial Guidelines for Businessmen and Entrepreneurs).

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