The social commitment of "la Caixa" in questions of accessibility can be seen in several environments: branches, ATMs and
Internet.
At "la Caixa" branches the idea of
"zero level" is applied. This consists of the
elimination of the
differences in height between the inside of branches and the pavement outside or, if this is not possible, linking the two
with ramps or lifts.
Then, the branches themselves are designed to
offer customers more personal treatment and a space that encourages a warmer
relationship.
Both the furnishings and the lay-out of the work areas are aimed at facilitating personal contact between customers and employees
of "la Caixa".
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