Untitled Document
 

 

CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT

             
 
Your are here : Skip Navigation LinksCSR and Sustainable Development Database > Spain > Bankia > Case Study
Untitled Document
PRINCIPLES

 

Click below to find information on

specific principles

 
1.Fair and clear relations with customers
 
2.Promotion of accessibility and financial inclusion
 
3. Environment-friendly business
 
4. Making a responsible contribution to the community
 
5. Responsible employers
 
6. The digital dimension
 
7. Communication
 
THEMATIC SEARCH

Click here to perform a thematic search

 

 
A COMMITMENT TO RESPONSIBLE BUSINESS
 

 

Untitled Document
CASE STUDIES BY COUNTRY
   

Click below to find CSR practices by country and/or organisation

Skip Navigation Links.
 

> Communication


Spain

 
 

“Bankia Responde” Bankia’s new Online Transparency platform - providing answers on the management of the company

In July 2017 Bankia launched “Bankia Responde”, a new online transparency platform, which is intended to provide answers and information to the public at large on the management of the bank. Anybody (clients and non-clients) wishing to obtain information about institutional aspects related to the management of the bank, can access the platform and ask questions.
In July 2017 Bankia launched “Bankia Responde”, a new online transparency platform, which is intended to provide answers and information to the public at large on the management of the bank. Anybody (clients and non-clients) wishing to obtain information about institutional aspects related to the management of the bank, can access the platform and ask questions. This initiative is a further step in Bankia’s transparency policy towards its stakeholders. The bank commits to providing an answer within three days to all pertinent questions related to institutional aspects of the management of the company. The transparency platform does not deal with questions related to products, agency opening hours, or other related questions of a commercial nature, as these can be addressed by customer services.

Some relevant questions that have already been addressed are: what is the status quo of the Bankia-BMN Bank merger? When will Bankia be privatised? How much public money has the entity already given back? What procedure has been followed to give back the “interest floor clauses”?

“Bankia responde” will also provide a pool of knowledge with the collected responses, which will offer online information to those who wish to remain informed about major institutional matters concerning the bank. The platform will be continuously updated with new questions from users and answers from the entity, organised chronologically and by themes.

Bankia views the platform as an opportunity to improve transparency, allowing it to explain to the public at large what the entity does, and why it is useful for society and clients. According to Bankia CEO, Mr. Goirigolzarri, the main condition for the sustainability of a project relies in society’s support for that project. The “Bankia Responde” platform has been launched in line with a new phase for the bank, focused on sound and profitable growth.

Visit Website
 

 


Untitled Document © WSBI/ESBG 2009 | Disclaimer