In July 2017 Bankia launched
“Bankia Responde”, a new online transparency platform, which is intended to provide answers and information to the public at large on the management of the bank. Anybody (clients and non-clients) wishing to obtain information about institutional aspects related to the management of the bank, can access the platform and ask questions. This initiative is a further step in Bankia’s transparency policy towards its stakeholders. The bank commits to providing an answer within three days to all pertinent questions related to institutional aspects of the management of the company. The transparency platform does not deal with questions related to products, agency opening hours, or other related questions of a commercial nature, as these can be addressed by customer services.
Some relevant questions that have already been addressed are: what is the status quo of the Bankia-BMN Bank merger? When will Bankia be privatised? How much public money has the entity already given back? What procedure has been followed to give back the “interest floor clauses”?
“Bankia responde” will also provide a pool of knowledge with the collected responses, which will offer online information to those who wish to remain informed about major institutional matters concerning the bank. The platform will be continuously updated with new questions from users and answers from the entity, organised chronologically and by themes.
Bankia views the platform as an opportunity to improve transparency, allowing it to explain to the public at large what the entity does, and why it is useful for society and clients. According to Bankia CEO, Mr. Goirigolzarri, the main condition for the sustainability of a project relies in society’s support for that project. The “Bankia Responde” platform has been launched in line with a new phase for the bank, focused on sound and profitable growth.
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