>Caisses d’Epargne
French Savings Banks: Adapting employee skills in line with changes in the business lines and the banking model
Initiatives to support the Caisse d’Epargne’s digital transformation gathered pace in 2016. The networks continued to implement programs to adapt advisors’ skills to the target omnichannel banking relations model. The MOOC (massive open online course) “Digit’All” designed to raise employee awareness of digital development challenges, which was created and organized collectively in 2015, was renewed by some Caisses d’Epargne in 2016.
French Savings Banks Labor Relations
Highlights of 2016 included the signing of an agreement on working conditions for the Caisses d’Epargne network.
French Savings Banks: Responsible purchasing policy: Promoting a lasting, balanced relationship with suppliers
In 2016, the Responsible Supplier Relations Label was awarded to Caisse d’Epargne Ile-de-France and Caisse d’Epargne Midi-Pyrénées.
Sponsorship activities by the Caisses d’Epargne
A commitment to philanthropic activity lies at the heart of the history, identity and values of the Caisses d’Epargne. As a result of this historic commitment, the Caisses d’Epargne are among the leading patrons in France. In 2016, patronage activities represented €21.5 million. Over 1,300 local projects – primarily solidarity-based – were financed.
French Savings Banks supporting women entrepreneurship
A framework agreement was signed between the French government, the French public financial company Caisse des Dépôts et des Consignations and Caisses d’Epargne for 2018-2020. That agreement aims to implement a national action plan to promote women entrepreneurship.
Caisse d’Epargne biodiversity management
Biodiversity is an important component of Caisse d’Epargne’s environmental stance, in the same way as other aspects (reducing the carbon footprint, developing green banking products, etc.).
French Savings Banks: A strong cooperative identity: a privileged relationship with cooperative shareholders who are also customers
At the end of 2016, Caisse d’Epargne had nearly 4.8 million cooperative shareholders, the majority of them individual customers. Cooperative shareholders are represented by 228 local savings companies (LSCs), which form an intermediate layer that helps strengthen each bank’s local roots and relationships.
French Savings Banks: Quality Assurance
The Caisses d’Epargne has put customer satisfaction at the heart of its strategy. To deliver on this commitment, it has put mechanisms in place to measure the quality of customer relationships in a way that is aligned with its identity and distinctive characteristics.
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