Initiatives to support the Caisse d’Epargne’s digital transformation gathered pace in 2016. The networks continued to implement programs to adapt advisors’ skills to the target omnichannel banking relations model. The MOOC (massive open online course) “Digit’All” designed to raise employee awareness of digital development challenges, which was created and organized collectively in 2015, was renewed by some Caisses d’Epargne in 2016.
To obtain an overview of employees’ digital culture at an individual and collective level and to fine-tune their training plans, several Caisses d’Epargne designed and developed a solution to assess their employees’ digital profile. In addition, to ensure all employees have a minimum level of digital skills, the BPCE Group enhanced its training offer with new content.
At the same time, the increasingly sophisticated regulatory environment also calls for continuous training efforts for all employees.
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