Sparkasse Nürnberg: The smart way to provide services. Sparkasse Nürnberg provides state-of-the-art services in line with their customers’ needs so that private customer advisors at the ‘virtual branch’ can be contacted by telephone, e-mail, text message, or video chat. The Savings Banks in Cologne, Munich and Frankfurt / Main have also already rolled out this innovative way of giving advice.
The digital age has made customers’ needs more diverse. Many people are always online; they want to be able to reach their Savings Bank at any time, to retrieve product
information via their smartphone – but at the same time, they require the same level of personal and competent advice that they would receive at a local branch. This is now available as a supplement to the branch-based service – virtually any time and anywhere, provided they have access to the internet.
The offer will be gradually expanded: soon, it will be possible to access banking services via messaging services or social networks. And soon, advisory sessions via videolink or chat will also be supported on smartphones or tablets. Savings Banks use a proprietary technical platform for online advice, securing the confidentiality of customer data.