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CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT

             
 
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PRINCIPLES

 

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specific principles

 
1.Fair and clear relations with customers
 
2.Promotion of accessibility and financial inclusion
 
3. Environment-friendly business
 
4. Making a responsible contribution to the community
 
5. Responsible employers
 
6. The digital dimension
 
7. Communication
 
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A COMMITMENT TO RESPONSIBLE BUSINESS
 

 

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CASE STUDIES BY COUNTRY
   

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> Promotion of accessibility and financial inclusion


Germany

 
 

Sparkasse Nürnberg: The smart way to provide services

Many people are constantly online and expect services to be available via the Internet. Savings banks flexibly adapts to the customers’ new needs, constantly expanding their offers. Sparkasse Nürnberg and several other German savings banks adapt to the fast-moving digital age by offering their customers state-of-the-art services in line with the customers’ needs.
Sparkasse Nürnberg: The smart way to provide services. Sparkasse Nürnberg provides state-of-the-art services in line with their customers’ needs so that private customer advisors at the ‘virtual branch’ can be contacted by telephone, e-mail, text message, or video chat. The Savings Banks in Cologne, Munich and Frankfurt / Main have also already rolled out this innovative way of giving advice.

The digital age has made customers’ needs more diverse. Many people are always online; they want to be able to reach their Savings Bank at any time, to retrieve product information via their smartphone – but at the same time, they require the same level of personal and competent advice that they would receive at a local branch. This is now available as a supplement to the branch-based service – virtually any time and anywhere, provided they have access to the internet.

The offer will be gradually expanded: soon, it will be possible to access banking services via messaging services or social networks. And soon, advisory sessions via videolink or chat will also be supported on smartphones or tablets. Savings Banks use a proprietary technical platform for online advice, securing the confidentiality of customer data.

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