National Savings Bank of Sri Lanka published its
customers’ Charter in September 2009. The Charter is used to inform each customer about the requirements and specific documentation required to access the different components of their product and services offer, what to do in the case of loss of a term deposit certificate,for example, the interaction point with NSB staff members for their various banking transactions as well as the time required.
The Charter also outlines some NSB service standard commitments such as:
- Providing the service within the declared time
- The Charter also outlines some NSB service standard commitments such as:
- Providing the service within the declared time;
- Responding courteously and promptly to telephone calls;
- Protection of customers’ privacy and information;
- Responding to all written communication from customers within three days;
- Treating customers equally and fairly;
- Continuous improvements in every customer interaction point.
Through the Charter, NSB aims to provide its services in an efficient manner in order to please its valuable customers and to retain them with NSB for all their banking needs. It also aims to create customer friendly environment and please its customers in every aspect of banking within its wide branch network.
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